Privacy Policy

Welcome to mrGreen. This Privacy Policy explains how we, mrGreen, collect, use, store, and protect your personal information when you visit or use our website mr-green.co.uk and related services. By accessing or using our services, you accept the practices described here. If you do not agree with this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is Mr Green Limited, registered in Malta, with a UK branch operating under UK Gambling Commission regulations. For any questions about your privacy, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process the following categories of personal data to provide and improve our services:

  • Full name (first and last names)
  • Contact details including email address, telephone number, and postal address
  • Date of birth and gender to verify age and identity
  • Account details such as username, password, and profile information
  • Transaction data including deposits, withdrawals, and payment method details
  • Technical data such as IP address, device information, and browser type
  • Usage data including login times, session duration, and navigation behaviour
  • Verification documents for identity, address, and payment confirmation, as required by law
  • Special category data, such as health or ethnicity, only if you voluntarily provide it for responsible gambling or other purposes
  • Information from third-party sources for fraud prevention, credit checks, and responsible gambling assessments

3. How We Use Your Data

Your personal data is used strictly for the following purposes:

  • To create and manage your account and provide our gaming and betting services
  • To verify your identity and confirm you meet legal age requirements (18+)
  • To process payments securely, including deposits and withdrawals
  • To comply with UK Gambling Commission regulations and anti-money laundering laws
  • To communicate with you about your account, service updates, and policy changes
  • To administer promotions, bonuses, and competitions you participate in
  • To conduct marketing activities with your consent and allow you to manage your preferences
  • To personalise your experience and tailor content and offers
  • To analyse and improve our services, website performance, and security measures
  • To monitor and prevent fraud, money laundering, and other criminal activities

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal grounds include:

  • Your explicit consent, where required (e.g., marketing communications)
  • Performance of a contract to provide you with our services
  • Compliance with legal obligations, including gambling and financial regulations
  • Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements. Typically, data is retained for up to seven years following account closure or last activity, in line with UK gambling and financial record-keeping laws. This period may be extended if required for ongoing investigations, dispute resolution, or self-exclusion enforcement.

6. Marketing Communications

With your consent, we may send you marketing communications about our services and those of selected partners. You can always manage your marketing preferences or opt out via your account settings or by following the unsubscribe link in our emails. We respect your choices and will not send marketing messages without your explicit consent.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • To ensure website functionality and security
  • To remember your preferences and login details
  • To analyse website usage and improve performance
  • To deliver personalised advertising and offers

You can control cookie settings through your browser. Please note that disabling certain cookies may affect website functionality.

8. Sharing Your Data

We may share your personal data with:

  • Service providers, such as payment processors, identity verification agencies, and IT suppliers
  • Regulatory and law enforcement authorities, including the UK Gambling Commission, when required by law
  • Fraud prevention and credit reference agencies
  • Affiliated companies within the Mr Green group
  • Third parties you have authorised us to share your data with

If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices are regularly reviewed and updated to maintain high standards of protection.

10. Your Rights

You have the following rights under UK data protection law:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data (“right to be forgotten”) where applicable
  • The right to restrict or object to certain processing activities
  • The right to data portability, allowing you to receive your data in a structured format
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We encourage you to review this page regularly. Continued use of our services after updates means you accept the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK, the independent regulator for data protection, at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable customers. For help and advice, please visit BeGambleAware, the UK’s leading resource for safe gambling.

Last updated: 27.04.2024