Responsible Gaming at Mr Green

At Mr Green, we believe gambling should be a fun and entertaining experience. We are fully committed to ensuring that all our customers play responsibly and enjoy a safe environment. Gambling can sometimes lead to problems, and we understand the importance of recognising the signs and providing effective tools to help you stay in control.

Your Responsible Gambling Tools

To support you in managing your gaming activity, Mr Green offers a comprehensive set of in-account features designed to help you maintain healthy gambling habits:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to control your spending.
  • Loss Limits: Define the maximum amount you are willing to lose within a specific period.
  • Wager Limits: Cap the amount you can stake on bets or games to keep your play balanced.
  • Session Time Limits: Choose how long you want to play before receiving a reminder or being logged out automatically.
  • Time-Outs: Take a short break from gambling by self-excluding for a period ranging from 24 hours up to 6 weeks.
  • Self-Exclusion: For longer breaks, self-exclude for a minimum of six months up to five years.
  • Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your account.

Recognising the Signs of Problem Gambling

While gambling is intended as leisure, it can sometimes become a problem. If you notice any of the following behaviours, it may be time to seek help:

  • Attempting to recover losses by gambling more (chasing losses).
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time or money on gambling than planned.
  • Neglecting work, education, or social responsibilities due to gambling.
  • Feeling restless or irritable when unable to gamble.
  • Using money needed for essentials such as rent, bills, or food.
  • Constantly thinking about gambling or planning the next session.
  • Having arguments with family or friends about your gambling habits.

If you identify with any of these signs, we encourage you to pause and use the tools available to you. Seeking professional advice early can prevent more serious consequences.

Best Practices for Responsible Gambling

To help you enjoy gambling safely, we recommend the following tips:

  • Set Limits: Use deposit, loss, and wager limits before you start playing and stick to them.
  • View Gambling as Entertainment: Treat gambling as a form of leisure, not a way to make money.
  • Avoid Borrowed Money: Never gamble with money you don’t have.
  • Take Regular Breaks: Set alarms and step away from gambling to maintain control.
  • Maintain a Balanced Lifestyle: Ensure gambling does not replace other hobbies, socialising, or responsibilities.
  • Avoid Gambling Under Stress or Intoxication: Emotional or impaired states can affect your decision-making.
  • Use Only Disposable Income: Never use money intended for essential living expenses.

Self-Assessment and Support

Not sure if your gambling is healthy? Try our anonymous Self-Assessment Quiz available within your account to evaluate your behaviour. For personalised support, you can contact our dedicated Responsible Gambling Team at [email protected] or use our 24/7 Live Chat service.

Taking a Break or Closing Your Account

We understand that sometimes the best option is to step away. Mr Green offers several options:

  • Time-Out: Temporarily suspend your account from 24 hours up to 6 weeks.
  • Self-Exclusion: Longer breaks from gambling for a minimum of six months, up to five years.
  • Permanent Account Closure: Request permanent closure if you wish to stop gambling entirely.

Before closing your account, please ensure you withdraw any remaining funds. Requests for reopening accounts closed for non-problem gambling reasons will be carefully reviewed and are subject to approval by our Responsible Gambling Department to protect your welfare.

Protecting Minors

Mr Green strictly enforces the legal age limit of 18 years and over for gambling. We take several measures to prevent underage gambling:

  • Robust age verification checks during registration.
  • Encouraging the use of parental control software such as Net Nanny or Qustodio to restrict access.
  • Advising customers to keep login details and payment information secure and out of reach of children.
  • Recommending logging out of accounts when devices are unattended and disabling password auto-fill features.

For more information on protecting children online, please visit Better Internet for Kids.

Support for Gambling-Related Problems

If you or someone you know is struggling with gambling addiction, professional help is available. We recommend contacting the following UK organisations:

  • GamCare – Offers free support, advice, and counselling for problem gambling.
  • GambleAware – Provides information and resources to help people make informed decisions.
  • Gamblers Anonymous UK – Peer support groups for individuals affected by gambling problems.
  • BeGambleAware – Promotes safer gambling through education and prevention.

You can also install BetBlocker, a free tool that blocks access to gambling sites across multiple devices.

For confidential advice and support at any time, please contact our Responsible Gambling Team at [email protected].

Legal Compliance and Our Commitment

Mr Green operates under the strict regulations of the United Kingdom Gambling Commission (UKGC) and adheres to the UK Gambling Act 2005. We are committed to protecting vulnerable players and promoting responsible gambling through continuous monitoring and improvement of our practices.

We regularly review customer activity and intervene where necessary to offer support and prevent harm. Our staff receive ongoing training to identify and assist players who may be at risk.

Your safety and enjoyment are our top priorities. Please remember that gambling is a form of entertainment and should never be seen as a way to generate income.

Contact Us

If you have any questions or concerns about responsible gambling, please do not hesitate to reach out to us:

  • Email: [email protected]
  • Live Chat: Available 24/7 on our website
  • Customer Support: Accessible via the Mr Green website

Remember: Stay in control, play responsibly, and enjoy your time at Mr Green.