Terms and Conditions of Use

Last Updated: 28.05.2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the mrGreen website located at mr-green.co.uk (“the Website”, “we”, “us”, “our”).

1.2. By registering an account or using any services on the Website, you confirm that you have read, understood, and accepted these T&Cs, including our Privacy Policy, Responsible Gambling Policy, and all related documents.

1.3. If you do not agree with any part of these T&Cs, you must not use the Website or its services.

2. Definitions

  • Player/User/You: Any individual who registers or uses the Website.
  • Account: Your personal profile registered on the Website.
  • Games: All gaming products offered, including casino games, live casino, and other entertainment.
  • Operator: The legal entity licensed to operate mrGreen in the United Kingdom.
  • Bonus: Any promotional rewards, including free spins, bonus funds, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use this Website.

3.2. It is your sole responsibility to ensure that online gambling is legal where you reside. Access to the Website is prohibited where such activities are unlawful.

3.3. Employees of the Operator, its affiliates, licensees, and their close relatives are not permitted to register or participate in any games or promotions.

4. Account Registration and Security

4.1. Each individual may hold only one Account. Creating multiple Accounts or sharing Accounts is strictly prohibited.

4.2. You must provide accurate, complete, and current personal information during registration, including your full name, date of birth, residential address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and must not share your password or allow others to access your Account.

4.4. We reserve the right to verify your identity at any time by requesting official documentation such as a valid passport, driving licence, utility bill, or proof of payment method.

4.5. Providing false or misleading information may result in suspension or closure of your Account and forfeiture of any winnings.

5. Account Management

  • You are responsible for all activities conducted through your Account.
  • You must keep your personal details up to date to ensure uninterrupted service.
  • You may request Account closure at any time by contacting Customer Support.
  • We reserve the right to suspend, restrict, or terminate Accounts at our sole discretion, particularly in cases of suspected fraud, abuse, or breach of these T&Cs.
  • If you forget your password, you can use the recovery tools on the Website or contact Support for assistance.

6. Deposits and Payments

6.1. Deposits must be made using payment methods registered in your own name.

6.2. Minimum and maximum deposit limits apply as detailed in the Banking section of the Website.

6.3. We do not charge fees for deposits; however, your payment provider may impose charges.

6.4. We do not provide credit or loan services.

6.5. Deposited funds must be used solely for wagering purposes. Suspicious or irregular transactions may lead to account suspension or closure.

7. Withdrawals

7.1. Withdrawals will be processed using the same payment method as deposits where possible.

7.2. Withdrawal limits apply; please refer to the Banking section for details.

7.3. Withdrawal requests may require verification of identity and payment methods, including submission of documents.

7.4. While we endeavour to process withdrawals promptly, delays caused by third-party payment providers are beyond our control.

7.5. To close your Account and withdraw your full balance, please contact Customer Support.

8. Inactive and Dormant Accounts

8.1. Accounts with no login activity for six consecutive months will be classified as inactive.

8.2. Inactive Accounts with a positive balance may incur a monthly administrative fee, as permitted by UK Gambling Commission regulations.

8.3. You will be notified prior to any fees being deducted.

8.4. Accounts with zero balances may be closed after prolonged inactivity.

8.5. Dormant Accounts can be reactivated upon your request by contacting Support.

9. Responsible Gambling

9.1. We are committed to responsible gambling and provide tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

9.2. If you feel your gambling is becoming problematic, please utilise these tools or seek assistance from our support team.

9.3. For further information and support, visit the BeGambleAware website.

10. Prohibited Conduct

  • Fraudulent or dishonest behaviour;
  • Use of bots, automated software, or any form of cheating;
  • Manipulation of games or systems;
  • Opening multiple Accounts;
  • Using VPNs or proxies to bypass geo-restrictions or regulatory controls;
  • Sharing Accounts or allowing third parties to play on your behalf.

Violation of these rules may result in suspension or closure of your Account and forfeiture of winnings.

11. Bonuses and Promotions

11.1. All bonuses and promotions are subject to specific terms and wagering requirements, detailed on the Promotions page.

11.2. Abuse of bonuses, including multiple Account creation or collusion, is strictly prohibited.

11.3. We reserve the right to withhold, revoke, or cancel bonuses and any associated winnings if abuse or technical exploitation is detected.

11.4. Bonuses may have expiry dates and may be restricted to certain games or bet types.

12. Game Fairness and Technical Issues

12.1. All games are provided by licensed and certified software providers using Random Number Generators (RNGs) to ensure fair play.

12.2. We reserve the right to void bets or winnings if technical errors, malfunctions, or breaches of these T&Cs occur.

13. Limitation of Liability

13.1. We accept no liability for any losses, damages, or expenses arising from your use of the Website, including but not limited to technical failures, delays, or interruptions.

13.2. You use the Website at your own risk. Our maximum liability is limited to the amount of your last deposit.

13.3. We are not responsible for the content or security of any external websites linked from our site.

14. Data Protection and Privacy

14.1. We collect, process, and store your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.

14.2. We implement industry-standard security measures to protect your information.

14.3. For full details, please see our Privacy Policy.

15. Intellectual Property

15.1. All content, trademarks, logos, and materials on the Website are owned by mrGreen or its licensors.

15.2. You may not copy, reproduce, distribute, or modify any part of the Website without prior written permission.

16. Complaints and Dispute Resolution

16.1. If you have a complaint, please contact our Customer Support team in the first instance.

16.2. We aim to resolve all complaints fairly and promptly.

16.3. If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

16.4. All complaints must be submitted in writing.

17. Changes to These Terms

17.1. We reserve the right to amend these T&Cs at any time.

17.2. Significant updates will be communicated via the Website or email. Continued use of the Website after changes constitutes acceptance of the updated terms.

17.3. It is your responsibility to review these T&Cs regularly.

18. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us:

By registering and playing at mrGreen UK, you confirm that you have read, understood, and agree to these Terms and Conditions.

For more information on responsible gambling and legal compliance, please visit the UK Gambling Commission and BeGambleAware.